88hb's Privacy Policy —
Your Data, Our Responsibility
At 88hb, every piece of your personal information is stored with the highest level of security. In this policy, we clearly explain how your information is collected, used, and protected.
About This Privacy Policy
88hb is a trusted online casino and betting platform in Bangladesh. Protecting our users' privacy is one of our top priorities. This privacy policy (referred to hereinafter as the "Policy") describes in detail what types of information we collect when you use 88hb's website or services, why we collect it, how we use it, and how we keep that information secure.
Please read this policy carefully before using this platform. By using our services, you are considered to have accepted the terms set out in this policy. If you do not agree with any term in this policy, please refrain from using our services.
This policy is written in English and applies to all registered users of 88hb. We may update this policy at any time, and you will be notified in a timely manner when we do.
What Information We Collect
88hb collects various types of information in order to provide its services. This information can be divided into two main categories: information you provide directly and information collected automatically.
1.1 Information You Provide Directly
Information you voluntarily provide when you register on our platform or use our services:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Residential address
- Identity verification documents (national ID card or passport, where applicable)
- Financial transaction details (deposit and withdrawal records)
- Mobile banking number (bKash, Nagad, or Rocket)
1.2 Information Collected Automatically
When you visit our website, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Pages you visited and time spent on them
- Referral source (which site you came from)
- Information collected through cookies and similar tracking technologies
- Session logs and activity history
1.3 Information Received from Third Parties
In some cases we may also receive information from trusted third parties, such as identity verification services or fraud prevention systems. This information is used solely to ensure the security of your account.
Purpose of Using Your Information
88hb uses the information collected for the purposes listed below. We commit that your information will not be used in any way beyond the purposes stated here.
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide gaming, betting, and other platform services without interruption.
- Financial Transaction Processing: To securely process deposit and withdrawal requests via bKash, Nagad, and Rocket.
- Age Verification: To ensure that only users aged 21 or above are using the services.
- Security and Fraud Prevention: To prevent unauthorized access, fraud, and other harmful activities.
- Customer Support: To properly resolve your questions and complaints.
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: For analytical purposes to further improve the user experience.
- Communication: To notify you of important announcements, policy changes, or account-related information.
Information Sharing and Third Parties
88hb never sells your personal information. However, in certain circumstances, information may be shared with specific trusted third parties. In each such case, the protection of that information is ensured.
3.1 Parties with Whom Information May Be Shared
- Payment Processors: bKash, Nagad, and Rocket — the minimum information necessary to process transactions.
- Identity Verification Services: To confirm age and identity.
- Technology Partners: To assist with the operation and maintenance of the platform.
- Law Enforcement Agencies: Where there is a legal obligation or a court order.
3.2 Terms of Information Sharing
Before sharing information with any third party, we ensure that they follow appropriate data protection measures. Only the minimum information necessary to fulfill the specific purpose is provided.
88hb never sells or rents your personal information to marketing or advertising third parties.
Data Security Measures
To ensure the security of your information, 88hb has adopted industry-standard technical and organizational measures. Our security framework is continuously monitored and updated.
4.1 Technical Security
- SSL/TLS Encryption: All data transmitted between our website and servers is encrypted.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Firewall Protection: Robust firewall systems to prevent unauthorized access.
- Regular Security Audits: To identify and address potential vulnerabilities.
- Two-Factor Authentication: An additional security layer to protect your account.
4.2 Organizational Security
- Only authorized personnel are permitted to access users' personal information.
- All staff are bound by confidentiality agreements and receive regular training.
- A rapid response plan is in place in the event of a data breach.
Cookies and Tracking Technologies
88hb uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the basic functionality of the website — without these, the site will not work properly.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To understand website usage statistics, which helps us improve our services.
- Security Cookies: To detect and prevent fraud.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.
Data Retention Period
88hb retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
- Account Information: For as long as the account is active and for a set period after it is closed.
- Transaction Records: As required for financial reporting and audit purposes.
- Communication Logs: For a reasonable period to ensure the quality of customer support.
- Security Logs: For as long as necessary for fraud detection and investigation.
After the set period, we securely delete your information or transform it in a way that makes it no longer possible to identify you.
Your Rights
As a user of 88hb, you have a number of important rights over your own personal information. We respect these rights and endeavor to process any request in a timely manner.
7.1 List of Your Rights
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to restrict the use of your information in certain cases.
- Right to Object: The right to object to your information being used for specific purposes.
- Data Portability: The right to receive your information in a structured format.
7.2 How to Exercise Your Rights
To exercise any of the above rights, please contact us. After verifying your identity, we will process your request as quickly as possible. In some cases, it may not be possible to fully delete information due to legal obligations, in which case we will explain this to you in detail.
Protection of Minors
88hb's services are intended only for users aged 21 or above. We do not knowingly collect any personal information from minors.
Our age verification process ensures that no minor can access our services. If for any reason we become aware that a minor's information has been collected, we will immediately delete that information and close the relevant account.
If you are aware that a minor is using our platform, please notify us immediately.
Policy Changes and Updates
88hb may update this privacy policy from time to time to keep pace with changes in technology, law, and business operations. We will always be transparent about these changes.
- For significant changes, we will notify you by email or through a notice on the platform.
- After each update, a new effective date will be noted at the top of the page.
- Continuing to use the platform after a change means you are accepting the new policy.
- Previous versions of the policy are available upon request.
We recommend that you visit this page regularly and stay familiar with the latest policy.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, do not hesitate to contact us. 88hb's customer support team is available 24/7 in both Bengali and English.
Live Chat
Contact our live chat support directly — active 24/7.
Email
[email protected]
We try to respond to your message as quickly as possible. Identity verification may be required for privacy-related requests.